Refund policy

Return & Refund Policy

We want you to shop with confidence. Please review our return and refund policy before making a purchase.

14-Day Return Policy

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be in new, unused condition.
• The item must be returned in its original packaging with all included parts and accessories.
• You must provide the original invoice or proof of purchase.
• Returns requested after 14 days from the delivery date will not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

• Electrical parts
• Special-order parts
• Sale or clearance items
• Gift cards

Return Fees

• A 15% restocking/handling fee applies to all approved returns.
• Customers are responsible for return shipping costs unless the return is the result of our error (such as receiving an incorrect or defective item).
• If your return is approved, we will provide return instructions. A return shipping label can be provided, but the cost of the label will be deducted from your refund unless the return is due to our mistake.

How to Start a Return

To request a return, please email info@e-zparts.net within 14 days of receiving your order.

Please do not return any item without first obtaining return authorization. Unauthorized returns may be refused.

Once your return request is approved, we will provide instructions on where and how to send your item.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or you receive the wrong part, contact us as soon as possible at info@e-zparts.net.

To help us process your claim quickly, please include:

• Photos of the shipping package showing the shipping label
• Photos of the part number label
• Clear photos of the product from all four sides (angles)
• A brief description of the issue

We will review the information and work with you to resolve the problem as quickly as possible.

Exchanges

We do not offer direct exchanges.

If you need a different part, please return the eligible item following our return process. Once your return is approved, you may place a new order for the correct item.

Refunds

After we receive your returned item, it will be inspected to verify that it meets our return requirements.

If your return is approved:

• Your refund will be issued to your original payment method.
• The applicable 15% restocking fee and any return shipping charges (when applicable) will be deducted from the refund.
• Depending on your bank or credit card provider, it may take several business days for the refund to appear in your account.

If your return does not meet our return requirements, we will notify you and the item may be returned to you at your expense.

Special-Order Parts

Special-order parts must be picked up within 10 days after you have been notified that they are available. Unclaimed special-order parts may be subject to cancellation, storage fees, or other applicable charges at our discretion.

Questions?

If you have any questions about our Return & Refund Policy, please contact us at info@e-zparts.net.